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  • Match ID

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  • Favourites

    1. What It Dew Setting Spray
      £ 24

    2. Born This Way Setting Powder - Medium
      £ 20

    3. Coverage Foundation in 2.1Y
      £ 5.90

    4. Light Wonder Foundation in 6 Medium
      £ 32

    5. Sunshine Skin Tint SPF30 in Honey
      £ 42USD

    6. Born This Way Setting Powder - Deep
      £ 20

    7. Light Wonder Foundation in 9 Dark
      £ 32

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  • FAQ

    How do I use Slapp?

    To start shopping in your shade, all you need to do is take a selfie. Our very clever technology will then match you to the products that suit your skin colour. You can shop all of our brands from the My Matches page, and save your favourites. Don’t worry if your favourite brands aren’t in the app yet. We will be adding new products every month. Also you never have to worry that your shade won't be catered for, as we only match to brands that cater to ALL skin tones!

    What if I want to save more than one shade?

    Planning on getting a tan? Don’t worry you can save up to 3 shades. Rename your shades to suit your needs in Match ID. You will soon be able to switch between shades. This will be coming in our new update!

    What if I want a product that isn't in my matches?

    If a product you want sn't in your matches, but think we match to it. You can find all products by searching the product name. Just click on our search icon in the header.

    When is your new update coming?

    The new Slapp update will be released later this year. We're hoping we'll have it in time for Christmas! Keep your eyes peeled on our Instagram for updates: @slappldn

    I'd love to feature in your videos! Is that possible?

    We love to celebrate our community. If you'd like to feature on Slapp TV, email us at: [email protected]

  • About Slapp

    The Foundation matching app, making makeup accessible for everyone. Anytime. Anywhere.

    Just take a Selfie to Shop in Your Shade across a range of brands and categories, including: foundation, concealer and highlighter.

    Whenever we add new products, they'll appear in your 'My Matches' page straight away, making this your own personalised shop.

    Launched by beauty editor Jamila Robertson in 2016, Slapp
    burst onto the scene to make a statement, make shopping for foundation
    fun again and make makeup accessible to everyone, wherever they are and whenever they want.

    So why did we start with foundation?

    Foundation is the first big makeup investment we all make and the one thing we will always buy, so why is it a struggle? With Slapp, all you need to do now, is take a selfie.

    Once we've matched you, you can shop in your shade across a range of fantastic brands and bubsgets, in an instant.

    If you're in need of some inspiration, need to know how to use a product, or want to know what our team think of what's hot, check out our homepage; or send us your questions @Slappldn.

    Slapp will only ever match to brands that cater to ALL skin tones.

    For questions or queries, contact us at: [email protected] or visit us at:

  • Privacy Policy

    The following privacy and cookies policy sets out how we use data relating to you and applies to all use of your personal information by Blush London Corporation Limited ("we", "us" or "our"). This privacy policy forms a part of and should be read in conjunction with our terms of use and e-commerce terms, which can be found on our website here: This privacy and cookies policy (together with the documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us through our Website, our apps, products or services (together the "Service"), will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy does not apply to practices of companies that we do not own or control, or to individuals that we do not employ or manage. We will only collect and process information about you in accordance with this privacy and cookies policy. By using the Service and/or submitting any personal information to us, you consent to such processing. If you have any concerns over privacy, or this privacy and cookies policy contact us at [email protected]. This policy was last updated on 25 January 2017. 1. ABOUT THE WEBSITE AND THIS PRIVACY/COOKIES POLICY The Service allows users to browse and purchase our products and services. Our E-Commerce Terms and Conditions apply to purchases made through the Service and can be found here: 2. DATA WE MAY COLLECT 2.1. We may ask you for, or you may submit, certain personal and non-personal information and data to us through the Service when you use the Service. This includes: your name and address; your username and password; your e-mail address; your Internet Protocol ("IP") address; your device name (whether laptop, mobile phone, tablet and/or any other hardware); instant messages you send to us or other users of the Service; any other content you submit to us via the Service (collectively, "Your Content"), such as photographs, comments and marketing preferences and other information concerning your use of the Service; and Any other information, including personal information and data, from third parties and sources other than the Service, such as advertisers or social media networks for which you have approved our access to information. 2.2. We also automatically collect information about your use of our Service. This can include how a user has engaged with the Service. Such information is anonymous. 2.3. We may also collect and process your browsing and log data collected by Google advertising cookies and other technical means that we may employ to recognise your device when you access the Service. 3. USES OF DATA 3.1. All information we hold will be kept securely in accordance with an internal security policy and may be used as follows: Name, address, username and password: to register and administer your user account; e-mail address: to contact you with news, to offer you additional services, or to provide you with updates to the Service and products or services that you have ordered and purchased through the Service; instant messages: to respond to your feedback and queries, and to communicate your messages to other users in accordance with your instructions; phone number: to contact you about matters requiring your urgent attention, to verify your identity or to provide other services with your consent (such as text message notifications); and Your Content: to process and make available Your Content through the Service and to market to you in accordance with your instructions. 3.2. Information submitted to us via the Service may also be used to: enable our compliance with applicable laws and regulations; enable your use of the Service; provide you with up to date, efficient and reliable services; process and make available Your Content through the Service; monitor the use of the Service; and generally run and improve the Service. 3.3. Google Analytics and advertising cookies and anonymous identifiers may be used to conduct analytics on your access to the Service, including by recording and analysing user behaviour, location, audience, demographic and interest data. This information may be used in order to enable remarketing to you and may be shared with Google. 3.4. We might collect sensitive information about you but we will never collect sensitive information about you without your explicit consent. 4. MANAGEMENT OF DATA 4.1. We will only use information collected about you in accordance with applicable data protection laws. 4.2. For the purpose of the Data Protection Act 1998, the data controller is Blush London Corporation Limited, a company registered in England and Wales under company number 09354361 and with our registered office at 8 Lee Street, London, England, E8 4DY. 4.3. By submitting your information you agree to our use of the data as described in this Privacy Policy. This includes transferring your data to, and storing it at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or our suppliers. These staff or suppliers may be engaged in the processing of your orders, payment details and the provision of support services. 4.4. If you believe we have information about you that you do not want us to have or that you think is incorrect, please contact us at [email protected] and we shall correct or remove the data as you request as soon as and insofar as is reasonably practicable. If you would like to receive a copy of the information we have about you, please note that an administration fee of £10 may be applicable. 4.5. We use reasonable efforts to protect your personal data. However, the Internet is an insecure medium and any transmission of personal data to us via our Service is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 4.6. When you get in contact with us (for example by email or via instant message) we will keep records of what is communicated. This is to ensure we have a record of our discussion for future reference and so we can improve the Service. 4.7. We may anonymise information about you (so that you cannot be identified from it by third parties) and provide that information to third parties for the purposes of marketing analysis or to market the Service. 5. COOKIES, BEACONS AND TRACKING 5.1. Our Service uses ‘cookies’ and similar technologies. Cookies are small text files that are placed on your computer and mobile device by software that you install. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies may also be stored in your internet browser by or on behalf of third parties, such as Google or providers of advertising services. 5.2. We use cookies/beacons in order to: learn about how the Service is being used and which types of individuals are using it; record which other websites and/or platforms have referred users to the Service; optimise and improve the Service; make it easier for you to fill in forms via the Service; enable the Service to remember your preferences; and provide you with relevant advertising. 5.3. We use analytics to collect and store anonymous statistical data about our users’ use of the Service. Some of the cookies we use are essential for parts of the Service to operate and have already been set. You may delete and block all cookies, but parts of the Service may not work properly. 5.4. We may also collect information about your computer, mobile phone (or other portable or static device used to access the Service) and your visit to the Service, including where available your IP address, operating system, login, device name, screen name and browser type, for system administration and to report aggregate information to our partners and if necessary our advertisers. 5.5. We may use other technologies such as pixel tags, clear GIFs and web beacons on the Service. 5.6. For more information about cookies, please visit If you do not wish for us to use cookies when you use the Service, please adjust your Internet browser settings to decline cookies (your computer’s help file should tell you how to do this). If you choose to decline cookies, some parts of the Service may not work properly. By using the Service, you agree to our use of cookies as described above. 5.7. If you want to learn about how to opt out of Google’s use of cookies, please visit or your Google Ads Settings ( The Google Analytics terms of service can be accessed here: 6. MARKETING AND E-MAIL COMMUNICATIONS 6.1. We might send you marketing emails about products or services which are similar to or related to those available via our Service, or contact you by email with information about updates to the Service. We will not send you any other marketing emails or pass your information on to third parties unless you give your consent or you have given it already. 6.2. We give you a choice of whether or not you want us or other companies to contact you about future offers, events, products and services you may be interested in. 7. DISCLOSURE OF YOUR INFORMATION 7.1. We may disclose personal information about you to other members of our group of companies or to trusted third parties, (both inside and outside the European Economic Area): for marketing purposes to Mailchimp, based in the USA, so we might use their email services to keep you up to date with news about our products and services; and/or; to our payment processor Braintree to enable them to process your payments; and/or to other fulfilment partners based to enable them to ship any physical products you order. 7.2. Your personal information may also be disclosed: if we buy or sell any businesses or assets; or with a view to preventing fraud or reducing credit risk; or if we are obliged to do so to comply with law, regulations or a court order; or if it is necessary to enforce any other agreements to which we are a party; or if it is necessary to protect our rights, property or the safety of our customers or users. 7.3. If we share your personal information with other companies, those companies may contact you by email and they may be based inside or outside of the EEA. 8. DATA RETENTION We will only hold data about you for as long as necessary, bearing in mind the purpose for which that data was collected. 9. GENERAL 9.1. If you follow a link from the Service to any third party websites, or use social media sharing buttons included on the Service, you should be aware that those websites and social networks may have their own privacy policies. We do not accept any responsibility or liability for those websites. Please check the policies of any third party websites before submitting any personal data to those websites. 9.2. We may make changes to this privacy and cookies policy in the future, which will be posted here. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of changes by email. 9.3. You may request deletion of your account by sending an e-mail to [email protected]. Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal information after you delete your account but not in any manner that would identify you personally. 9.4. All questions, comments or enquiries should be directed to us. We aim to respond to you within 48 hours. CONTACT US 8 Lee St, London, E8 4DY E: [email protected]

  • Terms of Service

    Terms and Conditions for Purchases Through our Website & Mobile Application This page (together with our Privacy Policy and Website Terms of Use and EULA) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our mobile application and website (together our sites) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure you understand them, before ordering any Products from our sites. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our sites. We amend these Terms from time to time as set out in clause 6 ("Our Right To Vary these Terms"). Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 10 August 2016. INFORMATION ABOUT US We operate the site. We are Blush London Corporation Limited, a company registered in England and Wales under company number 09354361 and with our registered office at 8 Lee Street, London, England, E8 4DY ("Blush", "we", "us" or "our"). You can contact us by telephoning our customer service team at +44 (0) 7743947129 or by writing to us at [[email protected]; 8 Lee St, London, E8 4DY]. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words "writing" or "written" in these terms, this includes emails. USE OF OUR WEBSITE Your use of our sites is governed by our EULA and Privacy Policy. Please take the time to read these, as they include important terms which apply to you. HOW WE USE YOUR PERSONAL INFORMATION We only use your personal information in accordance with our Privacy Policy. Please take the time to read our privacy policy, as it includes important terms which apply to you. THESE TERMS These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. Where you have incorrectly submitted an order, please contact us as per clause 1.2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.4. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. If we are unable to supply you with a Product for any reason we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible. OUR RIGHT TO VARY THESE TERMS We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us. We may revise these Terms as they apply to your order from time to time, or suspend our supply of Products to you, under the following circumstances: to deal with technical problems or make minor technical changes; changes in relevant laws and regulatory requirements; or updates or other improvements to the Products. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges. PRODUCTS AND DELIVERY Please note that Products may vary slightly from the images used on our sites, which are for illustrative purposes only. Different devices / browsers display colours differently, and so the colour of the Products you order may vary slightly from the images you see on the screen, although we have made every effort to ensure that colours display accurately. The packaging of our Products may vary from packaging shown in images on our sites, but remember it’s what’s inside that counts. We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 ("Events Outside Our Control") for our responsibilities when this happens. To give you an indication, we will aim to have your Products ship in 1-14 business days, however we are a small company and periods of high demand can affect our shipping times. Delivery shall be completed when we deliver the Products to the address you gave us (or you, or a carrier organised by you, collect them from us) and you will become responsible for Products at the time of that delivery. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we may leave you a note informing you of how to rearrange delivery or collect the Products from a local depot. If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract in respect of those Products in which case we may deduct reasonable compensation from any monies refunded to you for the net costs we will incur as a result. INTERNATIONAL DELIVERY If you order Products from our sites and require delivery to any international delivery destinations offered through our sites, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined or in which they are used. We will not be liable or responsible if you break any such law. PRICE OF PRODUCTS AND DELIVERY CHARGES The prices of the Products will be as quoted on our sites at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 9.5 for what happens if we discover an error in the price of Product(s) you have ordered. Prices for our Products may change from time to time, but such changes will not affect any order you have already placed. The price of a Product excludes VAT (unless otherwise indicated) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. The price of a Product does not include any applicable delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. It is always possible that, despite our reasonable efforts, some of the Products on our sites may be incorrectly priced. If the Product's correct price is higher than the price stated on our sites, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid. HOW TO PAY You can pay for Products using certain debit or credit cards or online payment provides such as Paypal as indicated on our sites. Please note that you are responsible for paying any currency exchange, or other payment charges. Payment for Products and all applicable delivery charges is in advance. We will not dispatch any goods until we have received your payment in full. YOUR RIGHTS TO END THE CONTRACT Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 14; If you want to end the contract because of something we have done or have told you we are going to do, see clause 11.2; If you have just changed your mind about the product, see clause 11.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: we have told you about an upcoming change to the product or these terms which you do not agree to; we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; there is a risk that supply of the products may be significantly delayed because of events outside our control; we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or you have a legal right to end the contract because of something we have done wrong. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the goods. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND) Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: Phone or email. Call customer services on +44 (0) 7743947129 or email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address. Online. Follow instructions on our website. By post. Write to us including details of what you bought, when you ordered or received it and your name and address. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. If you have purchased goods via, please call customer services on +44 (0) 7743947129 or email us at [email protected] for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. Please note that we can only accept returns on unopened items. For items purchased via our partner sites, please refer to their return process. When we will pay the costs of return. We will pay the costs of return: if the products are faulty or misdescribed; if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind: We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then, if we have not offered to collect the Products, your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. OUR RIGHTS TO END THE CONTRACT We may end the contract if you break it. We may end the contract for a product at any time by writing to you if: you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due; or you do not, within a reasonable time, allow us to deliver the products to you or collect them from us. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 13.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 7 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided. IF THERE IS A PROBLEM WITH THE PRODUCT How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0) 7743947129 or write to us at [email protected]; 8 Lee St, London, E8 4DY. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: up to 30 days: if your goods are faulty, then you can get an immediate refund. up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013). Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +44 (0) 7743947129 or email us at [email protected] for a return label or to arrange collection. OUR LIABILITY We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987. We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Subject to clauses 15.1 and 15.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products. EVENTS OUTSIDE OUR CONTROL We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our supply of Products to you, we will arrange a new supply date with you after the Event Outside Our Control is over. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges. OTHER IMPORTANT TERMS We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform. We both agree that the courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims). If you live in Scotland or Northern Ireland you may also bring legal proceedings in respect of the products in your local courts.



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